How often do you post items?
I post items on Tuesdays.
You will receive an automated email from Big Cartel when your order ships.
Do you send internationally?
Yes, I can send items worldwide (provided there is a postal service). The cost will be calculated at checkout (varies depending on the items and destination).
Please note that customs duties may be payable on international orders (including EU) and these are NOT included in the shipping fee and are the responsibility of the recipient.
You may google ‘customs duty calculator’ for online tools that will tell you the likely charges.
How do you send items?
I use Hong Kong postal services for Hong Kong and international orders.
International orders are sent via a tracked airmail service. Your tracking details will be in the order dispatch email.
I update shipping information with tracking details at the point of dispatch.
Please note that customs duties may be payable on international orders (including EU) and these are NOT included in the shipping fee and are the responsibility of the recipient.
When will I receive my item?
I usually post items on Tuesdays. During busy periods, there may be a slight delay so please bear with me. You will receive an automated email from Big Cartel when your order ships.
Items for Hong Kong usually arrive within 1 - 2 weeks.
Items for other destinations usually arrive within 3 - 4 weeks.